Accessing the Camera

I cannot access the camera.

I cannot access the camera from within my home/company network.

I cannot access the camera from the Internet.

The camera has been suddenly disconnected.

I get stuck at the Login screen.

The access lamp does not go on.

I forgot the camera IP address/port number.

Control Panel/Tool Panel

Buttons on the control panel/tool panel do not respond.

The [MENU] button does not respond.

CAMERA SETTINGS

I cannot set [SENSE UP] in [IRIS].

I cannot set [SHUTTER] to “SHORT” or “LONG”.

I cannot turn off the AGC.

Displaying LIVE video

I cannot display LIVE video.

I cannot install the “H.264 Plug-In” included in the supplied CD-ROM.

An error code appears and no LIVE video is displayed.

The screen has suddenly stopped refreshing.

The video image is distorted and cannot be displayed correctly.

The image quality is bad.

Frame rate is low, or the moving image stops temporarily.

The frame rate of video in maximum video size is slow.

The LIVE video image is not clear.

The live video display is entirely discolored (A white subject appears to be colored.)

The LIVE video image is noisy.

The image contains white spots or colored light spots.

Transmitting Image Data

The e-mail transmission function does not work.

I cannot view the image data I received on my cell phone.

Others

Upgrade has been terminated.

The date and time is not adjusted automatically by the NTP server.

The date and time information indicated on the live screen does not reflect the clock settings configured on the [CLOCK SETTINGS] screen.